Legal
Refund Policy
Eligibility, process, and terms for subscription refunds.
Quick summary
- ✓Full refund within 7 days of purchase or renewal
- ✓Prorated refund for extended service outages (>48h)
- ✓Full refund for billing errors
- ✓Cancel anytime — access continues until end of billing period
1. Overview
Fastlytics offers a Free tier and a Pro subscription plan. This policy governs refunds for all paid purchases made through our platform, processed via Dodo Payments.
2. Refund Eligibility
Subscriptions are billed in advance on a monthly or annual basis. You may be eligible for a refund under the following conditions:
Within 7 days of purchase
Full refund available for any subscription plan if requested within 7 days of the initial purchase or renewal. No questions asked.
Service unavailability
If core platform features (telemetry, session replay, race data) are unavailable for more than 48 consecutive hours due to issues on our end, you may request a prorated refund for the affected period.
Billing error
If you were charged incorrectly due to a technical error, we will issue a full refund and correct the billing immediately.
3. Non-Refundable Situations
- Requests made more than 7 days after the purchase or renewal date.
- Partial months or unused time on a subscription that has not been cancelled.
- Downgrades from Pro to Free after the refund window has closed.
- Account suspension or termination due to violation of our Terms of Service (including abuse of community features).
4. How to Request a Refund
To request a refund, contact us at contact@fastlytics.app with:
- Your account email address
- The reason for your request
- The approximate date of the charge
We review all refund requests within 5 business days. Approved refunds are processed back to the original payment method within 5–10 business days.
5. Cancellations
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain full Pro access until that date. No refunds are issued for the remaining portion of a billing period after the 7-day window.
After cancellation, your account reverts to the Free tier. Your profile, comments, saved charts, and community content are preserved.
6. Chargebacks
If you initiate a chargeback with your bank or card issuer for a valid charge, your account may be suspended pending resolution. We encourage you to contact us first so we can resolve the issue directly — it's faster for both of us.